Shadow Systems -- Protecting Your Proprietary Information

PROTECTING YOUR PROPRIETARY INFORMATION

At Shadow Systems, we understand that one of your most valuable corporate assets is information. So, protecting your information is one of our top priorities.

We have entered into formal non-disclosure agreements (NDAs) with some of our clients, but we treat the corporate information of all clients with the same care and diligence.

Your material is safe with us. Here's why:

All of our transcription work is performed in our office. We don't "sub out" any work to anyone, no one is permitted to take work home, and we require that all who do work for us live locally to our office, i.e., no tele-working. (See our notice of such restrictions on our Jobs page.)

So, if we are swamped with work and do not have the resources to do your job at the time you request, we will try to arrange with you a time when we can do the work. If your needs are such than we can not work out an arrangement of that sort, we will not accept the job.

As mentioned above, we do have NDAs in force with some clients. Additionally, we have NDAs in force with all of our transcriptionists, so everyone who works on your transcripts is aware of the importance of protecting your information.
In the rare instance where we bring in temporary help, such a person is required to sign our NDA.

For your convenience, we archive the transcripts we produce so that we can provide you with a copy of that seminar that you did last year but can't find. Our archives are on removable media and physically locked away. However, some customers, as an extra security precaution, prefer that their transcripts not be archived, and we respect and honor that request.

Our transcripts are not accessible on any computer on the Web. We do provide a secure FTP server for the transfer of presentation materials and transcripts, but each customer who uses this service has a unique user ID and password. Data is not stored on this server; it is deleted once the file transfer has completed.

Be assured, once we receive your program, your information never leaves our office -- except, of course, when we send the finished transcript back to you!

Revised: December 29, 2008